 Course programme We offer a range of training for the new or experienced Benefits practitioner that will give you a cost effective answer to your training needs. We provide experienced trainers who have all worked for many years for busy Benefits services. You can choose one of our scheduled courses, that we regularly update to cover recent and relevant issues, or we will be pleased to design a course around your own individual needs. Courses can be provided from our conference suite in Thetford or we will be pleased to train your staff either in your own offices or in a local venue. Please contact us for further details. Course information  Introduction to HB/CTB – theory
Introduction to HB/CTB – Capita system
A - Z of Capita benefits system
HB/CTB for customer services
A - Z of HB/CTB
April legislative changes
October legislative changes
Overpayments
Subsidy
Welfare Benefits awareness
People from abroad
Handling disputes and appeals
Student claims
Claims from the self-employed
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